S&M Brands, Inc. stands behind our products. We want our adult consumers to enjoy our products and to recommend our products to their friends. So if you have comments on our products, good or otherwise, give us a call or send us an email. We'd love to hear from you.
Our products are intended for adult consumers at least 21 years old. So you must prove your age to be able to use our consumer help, including accessing the limited warranty we provide on our products.
Use: Our products are for use only by adult consumers at least 21 years old. Our products are not intended to be smoking cessation products. Our products have not been evaluated by the Food and Drug Administration and they are not intended to treat, prevent or cure any disease or condition. Our products are not to be used with any illegal substances contrary to the laws of the United States or your state/jurisdiction. Dispose of our products appropriately and/or as mandated by governing law. DO NOT USE ANY PRODUCT THAT APPEARS DAMAGED IN ANY WAY. DO NOT ALLOW OUR PRODUCTS TO BECOME WET. DO NOT STORE IN EXTREME TEMPERATURES. DO NOT OVERCHARGE. DO NOT USE NON-COMPANY ACCESSORIES, INCLUDING CHARGERS, AS THIS VOIDS THE WARRANTY AND MAY BE A FIRE HAZARD. KEEP AWAY FROM CHILDREN AND PETS.
If you have any questions about the use of our products, please feel free to call our Customer Service Representatives at 1-800-766-5342 or via our Contact Us form.
To begin the limited warranty claim process, click here. Once all pre-conditions are fulfilled, we will send further instructions to the e-mail address provided and a pre-paid envelope to return the product to us to review your warranty claim. We will strive to process your claim expeditiously.